Last Updated: August 2026

At Safa Marwa International, customer satisfaction is important to us. Eligible products may be returned within 7 days of receiving the order, subject to the conditions below.

1. Return Period

Customers may request a return within 7 days of receiving their order.

Return requests submitted after this period may not be accepted.

2. Conditions for Returns

To be eligible for a return:

• The product must be unused and in its original condition.
• The product should be returned with its original packaging, accessories, manuals, tags, and other included items where applicable.
• The product must not be damaged due to misuse, improper installation, negligence, or accidental damage.
• Proof of purchase or order details may be required.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with your order details and clear photographs/videos of the product and packaging.

After reviewing the issue, we may offer a replacement, exchange, refund, or another appropriate resolution.

4. Products That May Not Be Eligible for Return

Certain products may not be eligible for return due to their nature, including:

• Food and other perishable products
• Products that have been used, installed, modified, or damaged after delivery
• Products without their original packaging where the packaging is required for resale
• Products specifically customized or ordered according to customer requirements
• Products that cannot reasonably be resold due to hygiene, safety, or other applicable considerations

Eligibility may also depend on the specific product and its condition.

5. Auto Parts & Automotive Products

Customers should verify product compatibility before placing an order.

For auto parts, paints, hardeners, thinners, batteries, and related products, customers may be required to provide accurate vehicle, model, part, size, or specification information.

Returns may not be accepted where a product was correctly supplied according to the customer’s provided specifications but is later found to be incompatible.

6. Refunds

Once a returned product has been received and inspected, we will determine whether it qualifies for a refund.

Approved refunds will be processed using the applicable payment method or another mutually agreed method.

Refund processing times may vary depending on the payment provider or financial institution.

7. Return Shipping

If the return is due to a wrong, damaged, or defective product supplied by us, we may arrange or cover reasonable return delivery costs.

For returns due to a change of mind or other customer-related reasons, return delivery charges may be the customer’s responsibility.

8. How to Request a Return

To request a return, please contact Safa Marwa International with:

• Order number
• Customer name
• Product name
• Reason for return
• Photos/videos where applicable

We will review the request and provide further instructions.