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Shipping & Delivery Policy

Last Updated: August 2026

At Safa Marwa International, we aim to provide reliable and convenient delivery services to our customers across Pakistan. Customers may choose between delivery and local pickup where applicable.

1. Delivery Options

We currently offer the following options:

  • Home/Business Delivery: Orders can be delivered to the address provided during checkout.
  • Local Pickup: Customers may collect their orders directly from our designated pickup location, subject to availability and prior confirmation.

2. Order Processing

Orders are normally processed after the order has been successfully placed and payment has been confirmed, where applicable.

Processing and delivery times may vary depending on:

  • Product availability
  • Order size and quantity
  • Customer location
  • Product category
  • Courier or delivery service availability
  • Weekends and public holidays

For large, bulky, or special-order products such as furniture, certain auto parts, and other heavy items, additional delivery arrangements may be required.

3. Delivery Charges

Delivery charges may vary depending on the customer’s location, order size, weight, and delivery method.

Any applicable delivery charges will be communicated or displayed before the order is finalized.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact information.

Safa Marwa International will not be responsible for delays caused by incorrect, incomplete, or outdated delivery information provided by the customer.

5. Delayed or Failed Delivery

If a delivery is delayed due to circumstances beyond our reasonable control, including courier delays, weather conditions, transportation issues, or other unforeseen circumstances, we will make reasonable efforts to assist the customer.

If a customer is unavailable at the provided address, additional delivery arrangements or charges may apply.

6. Local Pickup

Customers selecting local pickup will be notified when their order is ready for collection.

Customers should bring their order confirmation or other relevant order information when collecting their order.